The information below is for customers who have purchased within Australia and New Zealand. 

 Purchases from www.aspectskincare.com.au/ and www.aspectskincare.co.nz. 

• Physical Sun Protection SPF50+ & Tinted Physical SPF50+ are unavailable to purchase on our websites.
• Customers who have purchased products from the affected batches are requested to complete the form HERE to start the refund process. Refunds will be processed within 14 business days.
• To facilitate a smooth process, please ensure that all sections of the refund form are completed and you have included either your proof of purchase or clear images of your product, with the front, back, and batch number clearly visible.

Purchases from a clinic or retailer

• We are collaborating with our clinic partners to discontinue the sale of Physical Sun Protection SPF50+ and Tinted Physical SPF50+. 
• Customers requesting a refund for purchases made at clinics or through online retailers are advised to contact the original point of sale directly. Please ensure you have your proof of purchase available to facilitate the refund process.

Purchases as a clinic or retail partner through Advanced Skin Technology

• Business customers who have purchased products from the affected batches are requested to complete the form HERE to start the refund process. Refunds will be processed within 14 business days.
• To ensure timely processing, please complete all sections of the refund form and provide your order or invoice number. Indicate whether you prefer a credit on account or a direct refund when submitting your form.

• If submitted via the Aspect websites  https://www.aspectskincare.com.au/ https://www.aspectskincare.co.nz 
  After submitting your request through our online store, please allow up to 14 days for us to process your claim and issue the refund.

• If submitted as a clinic or retail partner through Advanced Skin Technology
  After submitting your request through the form on our landing page, please allow up to 14 days for us to process your claim and issue the refund.
• If submitted via retailer
  Please contact the retailer you have submitted your refund request through for further information.

Our clinics and retail partners are advised to cease the sale of the impacted products.

We recommend that consumers cease using the product, as a lower than labelled SPF rating may increase the risk of sunburn during use and reduce the long-term effectiveness of preventing skin cancer.

No. This Urgent Recall applies only to Aspect Sun Physical Sun Protection SPF50+ and Aspect Sun Tinted Physical SPF50+. All other products in the Aspect Sun range remain unaffected. 

An independent laboratory with recognised ISO 24444 expertise is verifying current batches. Our in-house Regulatory and Quality Team is reviewing and assessing all results. 

Manufacturing of these products has been paused pending completion of independent testing. After receiving the results, the focus will be on evaluating suppliers and processes to confirm product quality and efficacy.    

We are having all our sunscreen products, physical and chemical-based, independently tested, and have committed to ensuring these products are reviewed every 18 months to ensure all current and future batches are as effective as claimed on the label.

We are currently assessing our suppliers and processes to ensure we have the highest level of control regarding the quality and effectiveness of our products moving forward.